Terms of service
Terms of Service
Last Updated: September 3, 2026
Welcome to Clarvely
These Terms of Service ("Terms") govern your access to and use of:
including all products, content, features, and services provided through the Clarvely website.
Throughout these Terms, "Clarvely," "we," "us," and "our" refer to the Clarvely brand operated by:
Hubei Tingjiu E-commerce Co., Ltd.
By accessing our website, placing an order, or purchasing products through Clarvely, you agree to these Terms and all applicable laws and regulations.
1. Eligibility and Website Use
By using Clarvely, you confirm that:
- You have the legal capacity to enter into agreements
- You will use our website only for lawful purposes
- You will comply with these Terms and applicable laws
You may not use our website for:
- Fraudulent activities
- Unauthorized transactions
- Illegal purposes
- Activities that harm our website or customers
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on Clarvely are accurate.
However, product details may vary slightly due to:
- Screen settings
- Lighting conditions
- Manufacturing variations
- Packaging updates
- Measurement differences
- Supplier changes
Customers should review product instructions, safety information, and usage guidance before using products.
3. Product Use and Safety
Clarvely offers kitchen tools, home essentials, organization products, and other consumer goods.
Customers are responsible for using products according to their intended purpose.
Depending on the product, customers should take appropriate care regarding:
- Heat exposure
- Sharp edges
- Electrical components
- Food-contact surfaces
- Cleaning requirements
- Product compatibility
- Household safety
If a product appears damaged or unsafe, discontinue use and contact us.
4. Orders
Submitting an order through Clarvely represents your request to purchase products.
Order confirmation does not always represent final acceptance if additional verification is required.
We may refuse, limit, hold, or cancel orders when necessary, including situations involving:
- Suspected fraud
- Payment issues
- Inventory errors
- Incorrect information
- Pricing errors
- Security concerns
- Shipping restrictions
If an order is cancelled after payment has been received, applicable refunds will be issued.
5. Pricing
Prices displayed on Clarvely are shown in the applicable checkout currency.
Prices, promotions, discounts, and product availability may change without notice.
Additional charges such as shipping fees, taxes, duties, or applicable fees will be displayed where required.
6. Payments
Payments may be processed through Shopify and authorized payment providers.
Customers agree to provide accurate payment and billing information.
Payment providers may operate under their own terms, privacy policies, and security procedures.
Clarvely does not store complete payment card information unless expressly stated.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
Delivery times may depend on:
- Order processing
- Product availability
- Shipping method
- Carrier operations
- Destination
- Customs procedures
- Local delivery conditions
Estimated delivery times are not guaranteed delivery dates unless expressly stated.
8. International Orders
Clarvely may provide international shipping depending on available destinations.
International shipments may involve:
- Customs clearance
- Import procedures
- Taxes
- Duties
- Local regulations
- Security inspections
Customers are responsible for providing accurate delivery information.
9. Returns and Refunds
Returns, refunds, exchanges, and eligible cancellations are governed by our Return & Refund Policy.
Customers should review our Return & Refund Policy before purchasing.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
10. Order Changes and Cancellations
Orders begin processing as soon as reasonably possible.
If you need to change or cancel an order, contact:
as soon as possible.
We will make reasonable efforts to assist, but changes cannot always be guaranteed after fulfillment begins.
11. Intellectual Property
All content available through Clarvely, including:
- Brand elements
- Logos
- Product images
- Videos
- Website content
- Graphics
- Design materials
is owned by, licensed to, or legally used by Clarvely.
You may not reproduce, modify, distribute, or commercially exploit Clarvely content without authorization.
12. Reviews and User Content
Customers may submit reviews, comments, images, videos, feedback, or other content.
You confirm that submitted content:
- Is accurate
- Does not violate third-party rights
- Does not contain unlawful or harmful material
Clarvely may remove content that violates these requirements.
13. Third-Party Services
Clarvely may use third-party services including:
- Shopify
- Payment providers
- Shipping providers
- Analytics providers
- Advertising platforms
- Attribution providers
- Customer support services
Third-party services operate according to their own terms and privacy policies.
14. Advertising, Analytics and Measurement
Clarvely may use advertising, analytics, attribution, and measurement technologies to improve our services and marketing activities.
These technologies may process information related to:
- Website visits
- Device information
- Advertising interactions
- Purchase events
- Conversion measurement
Additional information is available in our Privacy Policy.
15. Prohibited Activities
You may not use Clarvely to:
- Violate laws
- Commit fraud
- Harm website security
- Upload malicious code
- Collect information unlawfully
- Abuse promotions
- Impersonate others
- Conduct deceptive activities
We may restrict access when necessary to protect our customers and business.
16. Website Availability
We make reasonable efforts to maintain website availability.
However, we do not guarantee that Clarvely will always be:
- Error-free
- Uninterrupted
- Free from technical issues
We may temporarily modify or suspend services for operational, security, or legal reasons.
17. Disclaimer
To the maximum extent permitted by law, Clarvely provides products and services according to applicable consumer protections.
We do not guarantee:
- Website operation without interruption
- Product suitability for every individual preference
- Third-party service availability
- Carrier delivery schedules
18. Limitation of Liability
To the maximum extent permitted by applicable law, Clarvely and:
Hubei Tingjiu E-commerce Co., Ltd.
shall not be liable for indirect, incidental, or consequential damages where legally permitted.
Mandatory consumer rights remain unaffected.
19. Indemnification
Where permitted by law, customers agree to be responsible for losses resulting from:
- Illegal use of the website
- Violation of these Terms
- Fraudulent activity
- Infringement of third-party rights
20. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
21. Suspension and Termination
Clarvely may restrict or terminate access when necessary due to:
- Fraud
- Abuse
- Security concerns
- Illegal activities
- Material violations of these Terms
22. Consumer Rights
Nothing in these Terms removes consumer rights provided by applicable law.
23. Governing Law
These Terms are governed by applicable laws relating to the operation of:
Hubei Tingjiu E-commerce Co., Ltd.
subject to applicable consumer protection laws.
24. Privacy
Your use of Clarvely is also governed by our Privacy Policy.
The Privacy Policy explains how personal information is collected, used, stored, and processed.
25. Changes to These Terms
We may update these Terms periodically due to changes in:
- Business operations
- Products
- Services
- Website functionality
- Legal requirements
Updated versions will be published on:
26. Contact Us
If you have questions regarding these Terms, your order, or our services, please contact:
Clarvely Customer Care
Email:
support@clarvely.com
Telephone:
+86 13266666081
Website:
https://clarvely.com/
Company Information
Brand:
Clarvely
Legal Business Name:
Hubei Tingjiu E-commerce Co., Ltd.
Unified Social Credit Code:
91420222MAK9MHXB83
Business Type:
E-commerce Retail Company
Business Category:
Kitchen Tools, Kitchen Organization Products, Home Essentials
Registered Address:
Shop 111, Building J8,
Dongnan International Trade City,
Yangxin County, Huangshi City,
Hubei Province, China
Country:
China
Telephone:
+86 13266666081
Email:
support@clarvely.com
Website:
https://clarvely.com/
© 2026 Clarvely. All Rights Reserved.
Clarvely is operated by:
Hubei Tingjiu E-commerce Co., Ltd.