Return & Refund Policy
Return & Refund Policy
Last Updated: September 3, 2026
At Clarvely, we want every purchase to feel simple, clear, and reliable.
If something is not right with your order, our Customer Care team is here to assist you.
Please review this Return & Refund Policy carefully before requesting a return.
1. Return Window
Subject to the eligibility requirements described below and applicable laws, eligible products may be returned within:
30 days after delivery
To qualify for a return, products must generally be:
- Unused
- Unopened where applicable
- In original condition
- In original packaging
- Complete with all accessories, components, manuals, gifts, and promotional items included with the order
- Accompanied by valid proof of purchase
Products that do not meet the applicable return requirements may not qualify for a refund unless otherwise required by law.
2. Kitchen, Food-Contact and Hygiene-Sensitive Products
For health, safety, and hygiene reasons, certain kitchen and household products may not be eligible for return after they have been used, washed, tested, or placed into direct contact with food, beverages, or the mouth.
This may include:
- Food preparation tools
- Kitchen utensils
- Drinkware
- Food storage products
- Cooking accessories
- Products with hygiene seals
- Products intended for direct food or beverage contact
These restrictions do not apply where a product is defective, damaged, incorrect, or where applicable law requires otherwise.
3. Non-Returnable Items
Unless otherwise required by applicable law, the following products may generally not be eligible for return:
- Products that have been used or washed
- Food-contact products that have been used
- Products with removed or damaged hygiene seals
- Products showing signs of use
- Personalized or customized products
- Gift cards
- Products marked as final sale
- Products damaged due to misuse, improper handling, or failure to follow product instructions
- Products returned outside the applicable return period
Nothing in this policy limits consumer rights that cannot legally be excluded.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, or different from your order, please contact:
Email:
support@clarvely.com
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of packaging where applicable
- Any additional information needed to review your request
After reviewing your request, we will provide the appropriate solution.
5. How to Request a Return
Before returning any product, please contact:
Email:
support@clarvely.com
Please include:
- Order number
- Product name
- Reason for return request
- Relevant photographs if requested
If your return request is approved, we will provide return instructions.
Please do not send products to our business address without receiving return instructions from Clarvely.
Unauthorized returns may not be accepted or processed.
6. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise required by law, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law.
When arranging return shipping, we recommend using a trackable shipping service and keeping proof of shipment.
Clarvely is not responsible for packages lost before reaching the designated return location.
7. Return Inspection
Returned products may be inspected before refunds are approved.
We may review:
- Product condition
- Original packaging
- Included accessories
- Product completeness
- Signs of use or damage
- Order information
- Return eligibility
We will notify you after the review process is completed.
8. Refunds
If your return is approved, refunds will generally be issued to the original payment method used for purchase.
After a refund is processed by Clarvely, additional processing time may be required by your bank, card issuer, or payment provider.
Clarvely does not control financial institution processing times.
9. Partial Refunds
Where permitted by applicable law, partial refunds may apply if a returned product:
- Is incomplete
- Is damaged after delivery
- Is missing accessories or components
- Shows signs of use
- Does not meet return requirements
10. Exchanges
Direct exchanges may not always be available.
If an exchange cannot be processed, you may return the eligible product and place a new order.
For exchange assistance, contact:
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible:
We will make reasonable efforts to assist with cancellation requests.
However, cancellation cannot always be guaranteed after an order has entered processing, fulfillment, or shipment.
12. Delayed Shipment
Delivery times may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Incorrect shipping information
- Transportation interruptions
Where required by applicable law, customers will receive applicable remedies for delayed shipments.
13. Lost or Missing Packages
If your package appears delayed or lost, please contact:
Please provide:
- Order number
- Tracking information
- Delivery details
We may review shipment information with applicable carriers or logistics providers.
If tracking shows delivered but you cannot locate your package, please check with household members, neighbors, building management, or the carrier before contacting us.
14. Missing Items
If your order arrives with missing items, please contact:
Please provide:
- Order number
- Missing product information
- Package photographs
- Photos of received items where available
We will review your request and provide assistance.
15. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights provided by applicable laws.
Where applicable law provides greater rights, those rights will apply.
16. Contact Us
For questions regarding returns, refunds, damaged products, incorrect products, or cancellations, please contact:
Clarvely Customer Care
Email:
support@clarvely.com
Telephone:
+86 13266666081
Website:
https://clarvely.com/
Company Information
Brand:
Clarvely
Legal Business Name:
Hubei Tingjiu E-commerce Co., Ltd.
Unified Social Credit Code:
91420222MAK9MHXB83
Business Type:
E-commerce Retail Company
Business Category:
Kitchen Tools, Kitchen Organization Products, Home Essentials
Registered Address:
Shop 111, Building J8,
Dongnan International Trade City,
Yangxin County, Huangshi City,
Hubei Province, China
Country:
China
Telephone:
+86 13266666081
Email:
support@clarvely.com
Website:
https://clarvely.com/
© 2026 Clarvely. All Rights Reserved.
Clarvely is operated by:
Hubei Tingjiu E-commerce Co., Ltd.