Shipping & Delivery

Shipping & Delivery Policy

Last Updated: September 4, 2026

Welcome to Clarvely.

This Shipping & Delivery Policy explains how orders placed through Clarvely are processed, shipped, tracked, and delivered.

Clarvely is operated by:

Hubei Tingjiu E-commerce Co., Ltd.

1. Shipping Overview

We want you to have a clear understanding of our order processing and delivery process before completing your purchase.

Our typical shipping schedule is:

Order Processing Time:
1–2 business days

Estimated Delivery After Shipment:

Destination	Estimated Transit Time
United States	7–12 business days
Canada	8–15 business days
United Kingdom	7–12 business days
Australia & New Zealand	8–15 business days
Other supported destinations	10–20 business days

Shipping charges are calculated at checkout based on your delivery destination and available shipping method.

Processing time and shipping transit time are separate.

For example, an order shipped to the United States typically requires 1–2 business days for processing plus approximately 7–12 business days in transit.

Business days generally exclude weekends and public holidays.

Delivery timeframes are estimates and are not guaranteed delivery dates.

2. Order Processing

Most orders are prepared for shipment within 1–2 business days after payment has been successfully authorized and the order has been accepted.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing may occasionally take longer due to:

Product availability
Payment verification
Security reviews
Public holidays
Promotional periods
High order volume
Circumstances outside our reasonable control

If a significant issue affects your order, we will make reasonable efforts to contact you using the information provided during checkout.

3. Shipping Rates

Shipping costs are displayed during checkout before payment is completed.

Shipping charges may vary depending on:

Delivery destination
Available shipping method
Order contents
Carrier availability

We do not add undisclosed shipping charges after an order has been placed.

4. Shipping Confirmation & Tracking

After your order has shipped, you may receive a shipping confirmation email containing tracking information where available.

Please allow additional time for carrier tracking systems to update.

For shipping questions, contact:

Email:
support@clarvely.com

Please include your order number so our customer support team can assist you.

5. International Shipping

Clarvely ships to supported countries and regions displayed during checkout.

Products may be processed or shipped from fulfillment locations outside your country or region.

International shipments may be subject to customs clearance, import procedures, security inspections, local carrier processing, or other government requirements.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, fees, or other governmental charges depending on the destination.

Clarvely does not control charges independently imposed by customs authorities or government agencies.

7. Delivery Delays

Although we make reasonable efforts to deliver orders within estimated timeframes, delays may occur due to:

Carrier disruptions
Severe weather
Transportation interruptions
Customs processing
Public holidays
Local delivery conditions
Unexpected shipping volume
Security inspections
Circumstances outside our reasonable control

If your order is significantly delayed, please contact:

support@clarvely.com

8. Order Changes & Cancellations

We begin preparing orders as soon as reasonably possible.

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist, but changes cannot always be guaranteed after fulfillment has started.

9. Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts, or limits any rights or remedies available to consumers under applicable law.

Where required by law, Clarvely will provide applicable notices, refunds, replacements, or other remedies.

10. Contact Us

For questions about shipping, tracking, delivery, damaged shipments, missing packages, or order changes, please contact:

Clarvely Customer Care