Privacy Policy
Privacy Policy
Last Updated: September 3, 2026
1. Introduction
Clarvely respects your privacy.
This Privacy Policy explains how Clarvely (“Clarvely,” “we,” “us,” or “our”) collects, uses, discloses, retains, and processes personal information when you visit https://clarvely.com/, purchase our products, communicate with us, or otherwise interact with our services.
Clarvely is operated by:
Hubei Tingjiu E-commerce Co., Ltd.
Please read this Privacy Policy carefully to understand our practices regarding your personal information.
2. Personal Information We Collect
The information we collect depends on how you interact with Clarvely.
Contact Information
We may collect:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
We may collect information related to your purchases, including:
- Products purchased
- Order number
- Order history
- Transaction information
- Shipping information
- Returns and refunds
- Customer service records
Payment Information
Payments are processed through Shopify and/or authorized payment providers.
Depending on the payment method you select, payment information may be collected and processed directly by the applicable payment provider.
We generally do not store complete payment card information on our own servers.
Account Information
If customer accounts are available, we may process information associated with your account, including:
- Account credentials
- Preferences
- Saved information
- Account activity
Device and Usage Information
When you interact with Clarvely, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Pages viewed
- Website interactions
- Approximate location derived from technical information
- Cookie identifiers
- Advertising identifiers
- Similar device or online identifiers
Communications
When you contact Clarvely, we may collect and retain your communication records and information necessary to respond to your requests.
3. How We Collect Personal Information
We may collect personal information through:
- Information you provide directly
- Your interactions with our website
- Shopify services
- Payment providers
- Shipping and fulfillment providers
- Analytics providers
- Advertising providers
- Attribution providers
- Fraud prevention and security providers
- Other service providers where permitted by law
4. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Process returns and refunds
- Respond to customer inquiries
- Maintain customer accounts
- Operate and improve https://clarvely.com/
- Improve our products and services
- Understand customer website usage
- Personalize experiences where permitted
- Measure website performance
- Measure advertising performance
- Track conversions and attribution
- Detect and prevent fraud
- Protect our website, customers, and business
- Send marketing communications where permitted
- Manage promotions and customer relationships
- Comply with legal and business obligations
5. Shopify
Our online store is powered by Shopify.
Shopify provides the commerce infrastructure that enables us to offer products and services through Clarvely.
When you visit our store, create an account, place an order, or interact with our services, Shopify may collect and process personal information related to:
- Checkout
- Payments
- Security
- Fraud prevention
- Analytics
- Personalization
- Advertising
- Commerce functionality
Shopify may process personal information in countries other than your country of residence.
6. Cookies and Similar Technologies
Clarvely, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Operate website functions
- Maintain shopping cart functionality
- Remember preferences
- Authenticate users
- Provide security
- Prevent fraud
- Understand website usage
- Measure website performance
- Provide analytics
- Personalize content
- Measure advertising effectiveness
- Track conversions
- Support attribution
You may manage certain cookie settings through your browser or device settings.
Disabling some cookies may affect website functionality.
7. Advertising, Analytics and AppLovin
Clarvely may work with advertising, analytics, attribution, and marketing service providers to measure advertising effectiveness and improve marketing activities.
This may include AppLovin.
Where AppLovin services or technologies are used, AppLovin may process information for purposes including:
- Advertising delivery
- Advertising measurement
- Conversion tracking
- Campaign attribution
- Analytics
- Campaign optimization
- Fraud prevention and security
Information processed in connection with advertising technologies may include:
- IP address
- Device information
- Browser information
- Advertising identifiers
- Cookie identifiers
- Website interactions
- Advertising interactions
- Conversion events
- Transaction-related event information
- Referral information
- Approximate location derived from technical information
AppLovin may process personal information according to its own privacy practices and applicable laws.
8. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate Clarvely and provide our services.
Recipients may include:
- Shopify
- Payment processors
- Shipping carriers
- Logistics providers
- Fulfillment providers
- Customer service providers
- Analytics providers
- Marketing providers
- Advertising providers
- AppLovin and attribution providers
- Fraud prevention providers
- Security providers
- Professional advisers
- Government authorities where required by law
9. Advertising and Personalization
Where permitted by applicable law, we may use information to:
- Understand customer interests
- Measure advertising performance
- Improve marketing activities
- Provide more relevant content and advertising
Where required, we provide appropriate options for managing applicable privacy choices.
10. Business Transactions
If Clarvely or Hubei Tingjiu E-commerce Co., Ltd. is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction in accordance with applicable law.
11. International Data Transfers
Clarvely operates internationally and works with service providers that may process personal information in different countries.
Your information may be transferred, stored, or processed outside your country of residence.
We take appropriate measures where required by applicable law.
12. Data Retention
We retain personal information only as long as reasonably necessary for:
- Order fulfillment
- Customer service
- Accounting requirements
- Fraud prevention
- Security purposes
- Legal obligations
- Dispute resolution
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
- Access to personal information
- Correction of inaccurate information
- Request deletion of information
- Request a copy of personal information
- Restrict certain processing
- Withdraw consent where applicable
- Opt out of targeted advertising where applicable
14. How to Exercise Privacy Rights
To submit a privacy request, contact:
Email:
We may request verification information before completing certain requests.
15. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link included in those communications.
Even if you unsubscribe from marketing communications, we may still send messages related to:
- Orders
- Payments
- Shipping
- Returns
- Customer service
- Account security
16. Children's Privacy
Clarvely is intended for a general adult audience.
We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.
If you believe a child has provided personal information improperly, please contact:
17. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
18. Third-Party Websites
Clarvely may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of independent third-party websites.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will update the “Last Updated” date shown at the beginning of this policy.
20. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Clarvely Customer Care
Email:
support@clarvely.com
Telephone:
+86 13266666081
Website:
https://clarvely.com/
Company Information
Brand:
Clarvely
Legal Business Name:
Hubei Tingjiu E-commerce Co., Ltd.
Unified Social Credit Code:
91420222MAK9MHXB83
Business Type:
E-commerce Retail Company
Business Category:
Kitchen Tools, Kitchen Organization Products, Home Essentials
Registered Address:
Shop 111, Building J8,
Dongnan International Trade City,
Yangxin County, Huangshi City,
Hubei Province, China
Country:
China
Email:
support@clarvely.com
Telephone:
+86 13266666081
Website:
https://clarvely.com/
© 2026 Clarvely. All Rights Reserved.
Clarvely is operated by:
Hubei Tingjiu E-commerce Co., Ltd.