Contact Us
Contact Us
We’re Here to Help
Whether you have a question about a product, need assistance with an order, or would like to learn more about Clarvely, our Customer Care team is here to assist you.
At Clarvely, we are committed to providing clear communication, reliable support, and a smooth shopping experience for our customers.
Customer Care
Phone
+86 13266666081
Our team aims to respond to customer inquiries as quickly as reasonably possible.
Response times may vary during:
- Weekends
- Public holidays
- Promotional periods
- Periods of high inquiry volume
Order Enquiries
If you have questions regarding an existing order, please provide the following information when contacting our Customer Care team:
- Full name used for the order
- Order number
- Email address used during checkout
- Description of your request
Providing complete information helps us locate your order and provide assistance more efficiently.
Shipping & Delivery Enquiries
If you need assistance regarding:
- Order processing
- Shipping status
- Tracking information
- Delivery updates
please contact our Customer Care team.
When contacting us about shipping, please include:
- Order number
- Email address associated with the order
- Any available tracking information
For additional information, please review our Shipping & Delivery Policy.
Returns & Refunds
If you need assistance with a return or refund request, please review our Return & Refund Policy before contacting us.
Please contact Clarvely before sending any products back.
Our team will provide the appropriate return instructions when applicable.
Products returned without prior communication or approved return instructions may experience processing delays.
Return eligibility is subject to:
- Our Return & Refund Policy
- Product condition requirements
- Applicable consumer protection laws
Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incomplete
- Different from the product ordered
please contact us as soon as possible.
Please include:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of packaging where applicable
Our Customer Care team will review your request and provide the appropriate next steps.
Product Enquiries
If you have questions about our products, including:
- Product features
- Intended use
- Dimensions
- Materials
- Product details
please contact our Customer Care team before placing your order.
We are happy to provide available information to help customers make informed purchasing decisions.
Business & Partnership Enquiries
For business inquiries, supplier cooperation, partnerships, marketing opportunities, creator collaborations, or other business-related questions, please contact:
Company Information
Brand
Clarvely
Legal Business Name
Hubei Tingjiu E-commerce Co., Ltd.
Business Type
E-commerce Retail Company
Business Category
Kitchen Tools, Kitchen Organization Products, Home Essentials
Phone
+86 13266666081
Website
Registered Address
Shop 111, Building J8,
Dongnan International Trade City,
Yangxin County, Huangshi City,
Hubei Province, China
Thank you for choosing Clarvely.
Thoughtful Kitchen Solutions, Designed for Everyday Living.
© 2026 Clarvely. All Rights Reserved.
Clarvely is operated by:
Hubei Tingjiu E-commerce Co., Ltd.